Returns and Refund Policy
You can return unused Internet purchases by emailing us within 7 days of receipt, as long as the goods are unused, unassembled, in their original packaging and in a resalable condition.
We reserve the right to charge a minimum handling fee of 25% of the value of the goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given.
Please note: some items are made-to-order and will be highlighted as such on the website. All orders for made-to-order items are non-refundable, unless faulty.
How To Return Items
Please email us within seven days of receiving your order. We will advise by return email the cost of return carriage which will be deducted from your refund (together with the original delivery charge) and a collection date on which the goods will be collected by our carrier. Please ensure the goods are ready for collection on this date in their original packaging.
We will refund the price of the Goods (if a refund is applicable) to you less any deductions once the Goods have been examined and within 30 days of their return to us. Once the refund has been processed, please allow 2-5 days for your account to be credited.
Please note, the original cost of delivery is non-refundable. In addition, the cost of delivery for returned items is also non-refundable. Both will be deducted from your refund.